Case Aide

Summary: Aging True is a non-profit organization located in Jacksonville, Florida. This position assists
Program Management and the Case Managers through the provision of administrative support activities.

Qualifications/Requirements:

  • Requires a High School Diploma or GED.
  • Basic knowledge of Microsoft programs and computer and typing skills.
  • Good communication skills, both oral and written.
  • Requires valid Florida driver’s license and car insurance.
  • Must submit to drug screening and AHCA Level II background screening.

 

Essential Functions:

  • Provide information and referral to all potential clients, caregivers and concerned family members of seniors (60 and older) residing in Duval County.
  • File correspondence; make copies and fax information to assist the client in accessing services.
  • Monitor client files for completeness and accuracy.
  • Assist case managers in arranging client services and client intake information.
  • Send Service Purchase Orders (SPO’s) to providers for signature and monitor their return.
  • Assist with the completion of case management billing
  • Oversee quality of provider services with a Quality Assurance Survey
  • Assist the client or caregiver in compiling information and completing applications for other services and public assistance such as Managed Long Term Care (MLTC)

 

Measurable Evaluation of Performance:

  • Billable Hours of 1660 annually at 90% minimum.
  • File Documentation (signed SPO’s and narratives are in the client file at 90% minimum).
  • Complete and timely processing of terminated files at 95% minimum.
  • Service Purchase Orders (SPO’s) are returned from providers in a timely manner; report provider related issues to the case manager/case manager
  • Clear, accurate and timely verbal and written communication (SERVtracker narratives, time management, email, calendar, etc.)

 

Working Conditions/Physical Requirements:

  • Business hours are Monday through Friday, 8:30 a.m. – 5:00 p.m.
  • Due to circumstances that may arise, overtime may be required at times. In all cases, overtime must be pre-approved by your supervisor.
  • Must be able to remain in a stationary position 50% of the time. Requires sitting at a computer for up to eight hours a day.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Occasionally moves files in the building in a wheeled cart weighing 50 pounds.

 

Anyone with these skills that is interested in a challenging and highly rewarding work experience where every day provides an opportunity for growth is encouraged to submit a resume to jobs@agingtrue.org  and reference in the title of the email, Job Title: Case Aide Job code #CAS1117 Closing date December 2, 2017.

 

AGING TRUE IS AN AFFIRMATIVE ACTION EMPLOYER

AGING TRUE IS AN EQUAL OPPORTUNITY EMPLOYER

AGING TRUE IS A DRUG FREE WORKPLACE